Typically, organisations see a 7–25% uplift in key performance metrics — from employee engagement to customer experience and cost to serve.

Yes. The HuddleCX Leadership Advantage works for teams of 3 to 100+, and scales effortlessly across sites, sectors, and geographies.

We recommend starting with a pilot phase, embedding the HuddleCX Leadership Advantage with a small group of teams. From there, we scale across your wider organisation.

No. The HuddleCX Leadership Advantage complements your existing training by embedding powerful leadership practices into every day. It's embedded into the operating framework — much more than an initiative or a training programme. Simply put, it transforms the way your leaders and teams engage, connect and perform.

No — it fits into existing routines. Sessions are short and practical, helping teams work smarter, not slower.

Our experience is that most 'huddles' are just meetings. The HuddleCX Leadership Advantage transforms them into a true leadership framework that delivers mindset, momentum, and motivation — sustainably.

The initial focus is a 12-week activation phase to embed the HuddleCX Leadership Advantage. After that, we provide ongoing coaching, support and access to the HuddleCX Community for 12–24 months, ensuring results are sustained.

Traditional training often stops at skills transfer. The HuddleCX Leadership Advantage embeds leadership practices into daily and weekly rhythms of work — making them practical, repeatable and scalable. It's not a one-off programme; it's a framework for lasting change, with ongoing support to ensure success.

Yes. The HuddleCX Leadership Advantage has been shaped by research and the best practice of high-performing CX teams across public/private sectors and geographies. It applies across sales, service, complaints and helpdesk environments — anywhere teams need to thrive in pressure, customer-facing roles.

Sustained results don't happen by chance. The HuddleCX Leadership Advantage builds sustainability in from day one. Leaders are equipped with leadership practices that keep priorities clear and teams engaged. Results are reinforced through ongoing measurement, coaching and the HuddleCX Community — ensuring momentum doesn't fade.