Equip your Team Leaders for
AI and hybrid working realities
The Huddle Masterclass
What your team leaders need to lead AI-enabled, hybrid working teams — ready to use the next working day.
Practical. Operational. Proven.
Built around the six CX-EX imperatives that separate fragile performance from consistent delivery.
The Huddle Masterclass is for organisations where team leaders and ops managers:
Turn leadership capability into performance.
Frontline leadership has changed.
Team leaders are operating in hybrid working, AI-enabled environments under constant pressure in 2026.
The Huddle Masterclass develops the working practices and leadership capability team leaders need to operate effectively - giving them the confidence to lead and build skilled, resilient, high-performing teams.
£16,900
25-42%
3.4×
3×
The Huddle Masterclass
Team leaders will learn how to:
Trusted by leaders who know that people make the difference to customer experience
Exclusively delivered by Natalie Calvert, her masterclasses consistently receive five-star feedback from world class organisations and leaders.
Leaders describe the experience as practical, challenging and performance-shifting - focused on what actually changes behaviour, culture and results.
Leaders consistently say:
Inspiring, strategic and immediately actionable
Challenging in the right way - without theory or noise
Practical, proven and confidence-building
Direct impact on performance and customer experience
“I’ve learned more about how to improve customer experience than in all other training combined.”
“I thought there was nothing new anyone could tell me. I was wrong.”
“Game-changing. Practical. A must for leaders.”
“With everyone aligned, our customer care and satisfaction has improved. Hybrid working and AI had created distance between teams and customers.
The Huddle working practices helped us address that.”
Madeleen Wienand | Managing Director, Bodacious Utilities
Founder HuddleCX
Meet Natalie Calvert
CX–EX Strategist | Board Advisor | Executive Coach | Author | Keynote Speaker
Natalie is a recognised CX industry leader with 30 years' experience shaping leadership across 100+ organisations and 200,000+ employees.
She has led major transformation programmes for O2, Royal Mail, LEGO, BT, Stagecoach and the UK Cabinet Office — driving lasting improvements in culture, engagement, performance and customer trust.
A Board Advisor and keynote speaker, Natalie has authored The Handbook of Call and Contact Centre Management, the Team Leader of the Future Benchmarking Study and the white paper The State of Frontline CX Leadership.
Her approach is deliberately different:
Practical, operational and proven to deliver results
Built for real frontline conditions, not ideal ones
Inspires and motivates leaders to step up and deliver under pressure
Focused on high-performance daily structures that create habits, turning habits into behaviours that build culture - and deliver performance.
What's included
The Huddle Masterclass
What’s included:
For organisations considering a wider rollout, an in-house Team Pilot option is available.
This allows a small group of team leaders or ops managers to experience the masterclass live and assess its relevance and practical impact in their own operational context. It is not a reduced version - it is a focused to achieve specific organisational objectives.
In-house Team Pilot
• Briefing session to align objectives and context
• Dedicated cohort for a small group of leaders
• Live, virtual masterclass delivery
• Practical tools for immediate use
• A short summary and optional debrief on next steps
Investment is structured per cohort and discussed directly, based on group size and support required.
If you’d like to explore a Team Pilot for your organisation, please get in touch.
Includes:
Frequently Asked Questions
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The Huddle Masterclass is designed for team leaders, supervisors and ops managers who lead service, sales, complaints, retention and vulnerable customer teams in the contact centre, branch and in the field.
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The Huddle Masterclass builds leadership infrastructure - the daily operational working practices leaders actually need to manage AI, hybrid teams and constant change. No soft skills theatre. Just what works.
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Run energising, focused daily huddles that cut through noise and set direction. Lead AI-enabled teams without losing trust or accountability. Keep hybrid teams aligned. Reduce escalation. Build consistency that strengthens culture and lifts performance under pressure. Turn leadership from reaction into repeatable habit.
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Virtual. One day, live and interactive, from 10am–3pm UK time.
Leaders can attend from anywhere.
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Just full focus for the day. Find a quiet space to concentrate without interruption - somewhere they can be fully present and engaged with the camera on.
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Live training with Natalie Calvert, The Huddle Habit Framework, ready-to-use templates and tools, implementation guides and access to all materials.
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Book before 19th March: £395 per delegate
Standard: £495 per person (from 20 March).
Group bookings available - contact us at hello@hudddlecx.com
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Yes. Please contact us to discuss in-house delivery tailored to your organisation at hello@huddlecx.com
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If you're not satisfied after attending the full masterclass, we'll refund your investment in full. No questions asked.
It's time to equip leaders and teams to thrive — not just survive.
The Huddle Masterclass gives leaders the tools to lead - and win.
One day. One investment. Daily impact.
Investment
£395 - available until 19 March
£495 - standard rate
Group bookings available - contact us at hello@huddlecx.com