Where to find Natalie Calvert and HuddleCX in 2026
THE HUDDLE MASTERCLASS
16 April 2026 | Virtual
Led by Natalie Calvert
Equip your Team Leaders for AI and hybrid working realities.
What your team leaders need to lead AI-enabled, hybrid working teams — ready to use the next working day. Practical. Operational. Proven.
Built around the six CX-EX imperatives that separate fragile performance from consistent delivery.
For Customer Service, Contact Centre and CX Team Leaders, Supervisors and Operations Managers.
LEADERS OF THE FUTURE
A CX Alliance Event in Partnership with HuddleCX 21 May 2026 | Virtual
Leading High-Performance Customer Service and Contact Centre Teams in the Age of AI.
Customer service is changing faster than most leaders can keep up. AI is reshaping the frontline. Customer expectations are at an all-time high. And the managers holding it all together — whether they're flying or firefighting — are doing it without the structure, the tools or the training they actually need.
This day is for them.
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UK CONTACT CENTRE FORUM
Roundtable & Panel Session 17 April 2026 | In Person
Natalie joinsUKCCF together with Mitel & CGI for a roundtable and panel session covering all things CX. An unmissable conversation for contact centre leaders navigating the realities of AI, hybrid teams and rising customer expectations.
ELEPHANTS DON'T FORGET
Workshop Session
12 May 2026 | In Person
Natalie leads a workshop alongside an EDF co-speaker exploring CX and EX - connecting leadership practice to real-world AI applications and use cases.
For senior customer service leaders from major consumer brands.