The HuddleCX Value Calculator
What is your operation actually leaving on the table?
9 questions. Fully personalised results. Built on four layers of commercial evidence.
£16,900
performance swing per person
£2.37m
net value per team of 15
Question 1 of 9
Your operation
How many FTE work in your contact centre?
Include frontline agents, team managers, and the leadership chain running the operation.
people
Salary baseline
What is the average frontline salary in your operation?
UK contact centre average is £26,000. Adjust if your sector or location differs.
£
per year
Meeting frequency
How many team meetings does each team leader run per week?
Count all team briefings, catch-ups and performance updates — be honest.
1 per weekOne structured session
2 per weekTwice weekly
3 per weekThree times weekly
4 or moreAlmost daily meetings
Meeting duration
How long are those meetings on average?
Include any overrun — most meetings run longer than scheduled.
15 minutesVery short briefing
30 minutesShort team meeting
45 minutesStandard meeting
60 minutesFull hour session
Contact handling
What is your average handle time per contact?
Talk time plus wrap-up. UK average is 6 minutes. This determines your operational cost per session.
Under 5 minutesHigh volume, transactional
5–7 minutesStandard customer service
8–12 minutesComplex queries
13 minutes+High complexity
Cost per contact
What is your approximate cost per contact?
Fully loaded cost to handle one inbound customer interaction. If unknown, please put £5 (UK average).
£
per contact
Workforce stability
What is your annual agent turnover rate?
Higher turnover increases your fully loaded cost per head significantly.
Under 20%Low turnover — stable workforce
20–35%UK sector average
35–55%Above average churn
Over 55%High churn operation
Current performance
Where would you honestly place your operation today?
Think about consistency of results, team engagement, absence levels and customer outcomes.
Q4 — bottom quartileInconsistent results, high absence, significant team variation
Q3 — minimum standardMeeting targets but not excelling, some team variation
Q2 — solid performanceGood results, engaged teams, manageable turnover
Q1 — high performanceConsistently strong, low absence, high engagement
Target performance
Where do you want your operation to be in 12 months?
Be ambitious but realistic. The calculator will show the commercial value of that movement.
Q3 — minimum standardGet to consistent, reliable baseline performance
Q2 — solid performanceBuild a reliably strong operation
Q1 — high performanceTop quartile across the board