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The Customer Leader

Leadership and CX insight for senior customer and operations leaders. No filler. Written by Natalie Calvert, founder of HuddleCX.

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Empathy was the answer. Satisfaction kept falling.
Natalie Calvert 06/07/2026 Natalie Calvert 06/07/2026

Empathy was the answer. Satisfaction kept falling.

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Who actually owns your customer?
Natalie Calvert 02/06/2026 Natalie Calvert 02/06/2026

Who actually owns your customer?

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